US-Technical/Opportunity Consultant Customer Service & Call Center - Alpharetta, GA at Geebo

US-Technical/Opportunity Consultant

Job Description
Job Description:
Applies advanced subject matter knowledge to complex business issues, and is regarded as a subject matter expert.
Frequently contributes to the development of new ideas and methods.
Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of multiple factors.
Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
Leads and / or provides expertise to functional project teams and may participate in cross- functional initiatives.
May provide mentoring and guidance to lower level employees.
Acts as an expert providing direction and guidance to process improvements and establishing policies.
Frequently represents the organization to external customers/clients.
Work closely with the pursuit team and account team to understand the scope of the Regional engagement and contract in order to provide the requisite analysis / information and recommendations to the pursuit and account team.
Coach other OC resources.
Analyze customer data.
Develop simulations & solutions.
Analyze industry and internal win/loss baseline.
Validate financial assumptions or HR or T&Cs commercial assumptions.
Finance/HR/Strategic NegotiatorContracting Manager consultant for presales / sales/account team.
Process proposals if required (e.
g.
transfer of vacation accruals, open book).
Right level of business controls (e.
g.
order booking, labor tracking, project cost controlling).
OC lead (HR/Finance/Strategic NegotiatorContracting Manager) due diligence design and coordination.
Share knowledge and documentation (transfer, communication with counterparts).
Consults and provides required documentation to the SOAR process.
Participates in Project/Program Reviews and validates project financial status Establish positive working relationships with the customer team, to get the best understanding of the existing cost structure possible.
Establish open lines of communication between regional and if required, worldwide groups.
Negotiate commercial terms and business principles on behalf of the business line through all stages of contracting.
Once the deal is signed, work closely with the transition manager to ensure the right metrics are developed and implemented in each region affected.
Manage the end to end contracting process post signature including support to contract integration, change management, governance activities, up sells and renegotiations.
5 years directly related experience in outsourcing.
Bachelor's degree or equivalent combination of education and experience.
Strong understanding of Regional and WW Finance or HR practices or negotiation and Contracting Practices and government regulations.
Experience in at least 2-3 Regional Managed Services or M&A deals.
In depth understanding and knowledge of Management of Change issues.
Business and customer oriented Team player with ability to form alliances across boundaries.
Proven project management skills and leadership capabilities.
Strong influencing and communication skills at a Sr level.
Must be fluent in English.
Ability to cope with very high peak workloads, extensive travel and period away from home, short deadlines and significant pressure.
Recommended Skills Change Management Coaching And Mentoring Communication Contract Management Due Diligence English Estimated Salary: $20 to $28 per hour based on qualifications.

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