Software Support Specialist
Software Support Specialist Posted by:
About DataSeers:
DataSeers is an Atlanta-based FinTech that developed a comprehensive solution currently helping other FinTech companies and Banks solve complex operational issues related to Digital Onboarding, Reconciliation, Compliance, Fraud, and Business Insights.
The DataSeers solution harnesses complex structured and unstructured data to provide a centralized view of all transactions to increase organizational efficiency and compliance.
In the past year, DataSeers has seen extreme growth thanks to our clients and the popularity of FinanSeer.
DataSeers provides a flexible and fun work environment with a diverse, multi-cultural and multilingual staff.
This is an in-person, not a remote job.
Employees will be required to come to office during normal business hours.
DataSeers received a 2021 Atlanta Business Chronicle Pacesetter Award as one of the 100 Fastest Growing Private Companies in Atlanta.
DataSeers was recognized by the Technology Association of Georgia as one of its Top 40 Technology Companies two years in a row.
The company has also received the LexisNexis Risk Solutions HPCC Systems Community Recognition Award for creating a Truly Unique Solution leveraging the HPCC Systems open source, data lake platform.
DataSeers was among Atlanta Innos 2019 50 on Fire companies in Georgia.
The company was also a winner in the New to Export category at the 2019 GLOBE Awards presented by the Georgia Department of Economic Development and among the 2020 award recipients.
For our office in Alpharetta, we are looking to hire a Software Support Specialist.
This is a customer-facing role, providing Systems Support for multiple clients.
Requirements:
Work in a team-based environment with the ability to function with independent discretion Provide systems support for end client systems, including, troubleshooting, diagnosing, resolving, and documenting Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions.
Good problem solving and troubleshooting skills Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude Strong oral and written communications skills Willingness to coordinate and work with others Excellent written and verbal communications, a self-starter, works well with teams Helpdesk experience in an IT environment Basic network concepts understanding Experience working with application support What We Offer:
Skills Development Training Certification applicable to role Full Medical, Dental, Vision Supplemental Life Insurance Maternity/Paternity Leave Employee Stock Options and much more.
Recommended Skills Communication Help Desk Problem Solving Self Motivation Success Driven Team Working Estimated Salary: $20 to $28 per hour based on qualifications.
About DataSeers:
DataSeers is an Atlanta-based FinTech that developed a comprehensive solution currently helping other FinTech companies and Banks solve complex operational issues related to Digital Onboarding, Reconciliation, Compliance, Fraud, and Business Insights.
The DataSeers solution harnesses complex structured and unstructured data to provide a centralized view of all transactions to increase organizational efficiency and compliance.
In the past year, DataSeers has seen extreme growth thanks to our clients and the popularity of FinanSeer.
DataSeers provides a flexible and fun work environment with a diverse, multi-cultural and multilingual staff.
This is an in-person, not a remote job.
Employees will be required to come to office during normal business hours.
DataSeers received a 2021 Atlanta Business Chronicle Pacesetter Award as one of the 100 Fastest Growing Private Companies in Atlanta.
DataSeers was recognized by the Technology Association of Georgia as one of its Top 40 Technology Companies two years in a row.
The company has also received the LexisNexis Risk Solutions HPCC Systems Community Recognition Award for creating a Truly Unique Solution leveraging the HPCC Systems open source, data lake platform.
DataSeers was among Atlanta Innos 2019 50 on Fire companies in Georgia.
The company was also a winner in the New to Export category at the 2019 GLOBE Awards presented by the Georgia Department of Economic Development and among the 2020 award recipients.
For our office in Alpharetta, we are looking to hire a Software Support Specialist.
This is a customer-facing role, providing Systems Support for multiple clients.
Requirements:
Work in a team-based environment with the ability to function with independent discretion Provide systems support for end client systems, including, troubleshooting, diagnosing, resolving, and documenting Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions.
Good problem solving and troubleshooting skills Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude Strong oral and written communications skills Willingness to coordinate and work with others Excellent written and verbal communications, a self-starter, works well with teams Helpdesk experience in an IT environment Basic network concepts understanding Experience working with application support What We Offer:
Skills Development Training Certification applicable to role Full Medical, Dental, Vision Supplemental Life Insurance Maternity/Paternity Leave Employee Stock Options and much more.
Recommended Skills Communication Help Desk Problem Solving Self Motivation Success Driven Team Working Estimated Salary: $20 to $28 per hour based on qualifications.
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