Software Support Analyst
The Customer Service Specialist (CSS) will provide excellent customer service to internal and external resources; and ensure that such service will embody the Core Values.
This individual will be responsible for improving the customer service experience, strengthening customer engagement, meeting established CSS metrics, and successfully completing customer projects as assigned by the CRO.
Customer obsessedEnterprise software support experience (2-3 years)Resolving functionality issues -- which can include trainingBilling issuesPassword resetsZendesk usage for ticket managementDesire to be part of a growing changing software company serving the Oil and Gas industryTraining of new users on enterprise softwareenterprise software - looking for someone who has been a Software Support Analyst or had a role at a SaaS companies customer helpdesk, not an internal IT helpdesk Recommended Skills Billing Customer Relationship Management Customer Service Enterprise Application Software Help Desk Metrics Estimated Salary: $20 to $28 per hour based on qualifications.
This individual will be responsible for improving the customer service experience, strengthening customer engagement, meeting established CSS metrics, and successfully completing customer projects as assigned by the CRO.
Customer obsessedEnterprise software support experience (2-3 years)Resolving functionality issues -- which can include trainingBilling issuesPassword resetsZendesk usage for ticket managementDesire to be part of a growing changing software company serving the Oil and Gas industryTraining of new users on enterprise softwareenterprise software - looking for someone who has been a Software Support Analyst or had a role at a SaaS companies customer helpdesk, not an internal IT helpdesk Recommended Skills Billing Customer Relationship Management Customer Service Enterprise Application Software Help Desk Metrics Estimated Salary: $20 to $28 per hour based on qualifications.
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