Customer Service Representatives - Top Rated National Law Firm - Alpharetta, GA - Full Time/Perm Position
Integris Group is currently partnering with the country's largest personal injury law firm in Alpharetta, GA.
Our client has an immediate need for 20-30
Customer Service Representatives for full time/permanent positions.
Out client is offering a lucrative compensation package which includes salary, bonus, 401K, PTO, Sick Days, and many more company perks.
Don't miss out, apply today!Job
Summary:
You will be responsible for delivering world-class client experience with proactive outbound client calls and quickly addressing inbound calls.
You will also ensure case information is entered by our Shared Services team, reviewing and escalating any missing items through routine Case Progress Reviews (CPRs).
You will be highly organized and able to work with multiple cases and clients simultaneously, creating the best client experience.
Job
Responsibilities:
Deliver World-class client experience Conduct calls / Case Progress Updates (CPUs) with clients, setting expectations with clients, answering questions and gathering information during 24-hr welcome call and every 30-day CPUs.
Respond to inbound calls, ensuring all inbound questions are addressed and Voicemails returned within 24 hours.
Ensure all records and calls are logged and organized to effectively and efficiently support each client's case.
Ensure Shared Services completed their case responsibilities Conduct Case Progress Reviews (CPRs), ensuring all relevant case information is entered at right time, escalating missing information to your manager to help solve Work directly with multiple coworkers involved in the management and support of case files (E.
g.
, Shared Services, Client Advocacy team, Pre-suit Attorneys, etc).
Job Qualifications Enjoy interacting with and helping clients everyday.
Great communication skills with ability to empathize and listen.
Ability to be a team player and follow procedures.
Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude.
Highly organized with the ability to juggle multiple deadlines in a fast-paced environment.
Extensive computer and database experience, Microsoft Word, Outlook, and type no less than 35 words per minute.
Customer Service experience preferred.
Customer Service Representatives - Top Rated National Law Firm - Alpharetta, GA - Full Time/Perm Position Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Estimated Salary: $20 to $28 per hour based on qualifications.
Our client has an immediate need for 20-30
Customer Service Representatives for full time/permanent positions.
Out client is offering a lucrative compensation package which includes salary, bonus, 401K, PTO, Sick Days, and many more company perks.
Don't miss out, apply today!Job
Summary:
You will be responsible for delivering world-class client experience with proactive outbound client calls and quickly addressing inbound calls.
You will also ensure case information is entered by our Shared Services team, reviewing and escalating any missing items through routine Case Progress Reviews (CPRs).
You will be highly organized and able to work with multiple cases and clients simultaneously, creating the best client experience.
Job
Responsibilities:
Deliver World-class client experience Conduct calls / Case Progress Updates (CPUs) with clients, setting expectations with clients, answering questions and gathering information during 24-hr welcome call and every 30-day CPUs.
Respond to inbound calls, ensuring all inbound questions are addressed and Voicemails returned within 24 hours.
Ensure all records and calls are logged and organized to effectively and efficiently support each client's case.
Ensure Shared Services completed their case responsibilities Conduct Case Progress Reviews (CPRs), ensuring all relevant case information is entered at right time, escalating missing information to your manager to help solve Work directly with multiple coworkers involved in the management and support of case files (E.
g.
, Shared Services, Client Advocacy team, Pre-suit Attorneys, etc).
Job Qualifications Enjoy interacting with and helping clients everyday.
Great communication skills with ability to empathize and listen.
Ability to be a team player and follow procedures.
Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude.
Highly organized with the ability to juggle multiple deadlines in a fast-paced environment.
Extensive computer and database experience, Microsoft Word, Outlook, and type no less than 35 words per minute.
Customer Service experience preferred.
Customer Service Representatives - Top Rated National Law Firm - Alpharetta, GA - Full Time/Perm Position Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Estimated Salary: $20 to $28 per hour based on qualifications.
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