Customer Service Rep Tier 1
2.
0 Alpharetta, GA Alpharetta, GA $35,000 - $53,000 a year $35,000 - $53,000 a year 2 days ago 2 days ago 2 days ago Job title:
Customer Service Representative I Reports to:
Customer Service Supervisor Department:
Client Services Location:
Alpharetta, GA or Lebanon, TN Grade:
11 Our Company:
Priority Technology Holdings, Inc.
is a leading financial technology company that specializes in providing integrated payments and banking solutions.
Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner.
We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.
Job
Summary:
A Customer Service Representative is responsible for providing exceptional customer support and assistance to clients.
You will serve as the primary point of contact for clients, handling inquiries, resolving issues, and ensuring a positive overall client experience.
You will be required to have excellent communication skills, a strong customer-centric approach, and the ability to work effectively in a fast-paced environment.
Responsibilities:
Provides support of agent/Independent Sales Organizations with service and sales issues.
Assists with terminal programming, operation, hardware and software support, merchant pricing, proposal, and statement analysis.
Stays current on industry trends and is able to recommend relevant product solutions to clients.
Works with processing platforms to accomplish tasks.
Ensures clients receive required service within established time frames.
Develops relationships with clients, assisting and encouraging them to enhance their business relationship with company.
Provides timely and accurate information to incoming client order status and product knowledge request.
Processes orders/changes according to established department policies and procedures.
Provides timely feedback to management regarding service recovery or client concerns.
Partners with customer service managers to meet and exceed client service expectations.
MINIMUM REQUIREMENTS:
4 year undergraduate college degree or High School degree with 1-2 years of experience in a related working field.
Manages difficult or emotional customer situations and responds promptly.
Responds to requests to improve service.
Identifies and resolves problems in a timely manner; able to handle a situation under pressure and find a solution; uses reason even when dealing with emotional topics.
PREFERRED REQUIREMENTS:
Meets productivity standards and expectations.
Strives to increase productivity.
Is consistently at work on time and is dressed appropriately.
Balances team and individual responsibilities, contributes to building a positive team spirit, and puts success of team above own interests.
Writes and speaks clearly and uses correct grammar.
Responds to questions and issues positively.
Follows instructions and responds to management directions; takes responsibility for actions.
Treats people with respect; works with integrity and ethically.
Compensation &
Benefits:
Compensation range:
$35,000 - $53,000 Unlimited PTO after year 1 (3 weeks to start) Medical, Dental & Vision 401k Match Education Expense Reimbursement Gym Membership Reimbursement HSA and FSA Employee assistance program (EAP) Traditional Physical Requirements:
Requires prolonged sitting, standing, bending, stooping and stretching.
Requires the ability to lift 10 pounds.
Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Join our team at Priority Technology Holdings, Inc.
and be part of a dynamic and innovative company that is transforming the financial technology landscape.
Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Alpharetta, GA Alpharetta, GA $35,000 - $53,000 a year $35,000 - $53,000 a year 2 days ago 2 days ago 2 days ago Job title:
Customer Service Representative I Reports to:
Customer Service Supervisor Department:
Client Services Location:
Alpharetta, GA or Lebanon, TN Grade:
11 Our Company:
Priority Technology Holdings, Inc.
is a leading financial technology company that specializes in providing integrated payments and banking solutions.
Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner.
We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.
Job
Summary:
A Customer Service Representative is responsible for providing exceptional customer support and assistance to clients.
You will serve as the primary point of contact for clients, handling inquiries, resolving issues, and ensuring a positive overall client experience.
You will be required to have excellent communication skills, a strong customer-centric approach, and the ability to work effectively in a fast-paced environment.
Responsibilities:
Provides support of agent/Independent Sales Organizations with service and sales issues.
Assists with terminal programming, operation, hardware and software support, merchant pricing, proposal, and statement analysis.
Stays current on industry trends and is able to recommend relevant product solutions to clients.
Works with processing platforms to accomplish tasks.
Ensures clients receive required service within established time frames.
Develops relationships with clients, assisting and encouraging them to enhance their business relationship with company.
Provides timely and accurate information to incoming client order status and product knowledge request.
Processes orders/changes according to established department policies and procedures.
Provides timely feedback to management regarding service recovery or client concerns.
Partners with customer service managers to meet and exceed client service expectations.
MINIMUM REQUIREMENTS:
4 year undergraduate college degree or High School degree with 1-2 years of experience in a related working field.
Manages difficult or emotional customer situations and responds promptly.
Responds to requests to improve service.
Identifies and resolves problems in a timely manner; able to handle a situation under pressure and find a solution; uses reason even when dealing with emotional topics.
PREFERRED REQUIREMENTS:
Meets productivity standards and expectations.
Strives to increase productivity.
Is consistently at work on time and is dressed appropriately.
Balances team and individual responsibilities, contributes to building a positive team spirit, and puts success of team above own interests.
Writes and speaks clearly and uses correct grammar.
Responds to questions and issues positively.
Follows instructions and responds to management directions; takes responsibility for actions.
Treats people with respect; works with integrity and ethically.
Compensation &
Benefits:
Compensation range:
$35,000 - $53,000 Unlimited PTO after year 1 (3 weeks to start) Medical, Dental & Vision 401k Match Education Expense Reimbursement Gym Membership Reimbursement HSA and FSA Employee assistance program (EAP) Traditional Physical Requirements:
Requires prolonged sitting, standing, bending, stooping and stretching.
Requires the ability to lift 10 pounds.
Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Join our team at Priority Technology Holdings, Inc.
and be part of a dynamic and innovative company that is transforming the financial technology landscape.
Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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