Client Service Representative - GA, USA
Superior Printing Inc.
, DBA Superior Superior Printing Inc.
, DBA Superior Alpharetta, GA Alpharetta, GA Full-time Full-time $20 - $24 an hour $20 - $24 an hour 2 days ago 2 days ago 2 days ago Customer Service Representative (CSR) Position Overview Customer Services Representatives (CSR) are responsible for responding to customer emails, sales calls, and written orders in a timely and professional manner.
CSR's accurately present Company products to customers and document transactions utilizing the Company's customer service computer system.
CSRs research and recommend resolutions to customer transaction problems and work as members of customer service teams to ensure that all orders are processed accurately and within policy parameters.
CSRs work under close supervision and within specific policy parameters.
CSR's receive daily direction and training from CSR Supervisor and report directly to a division manager.
CSRs may be assigned to 1) specific banks and sales representatives 2) Remote Deposit Capture (RDC) call centers; 3) a specialty product desk; or 4) serve as unit order proofreader.
Hours:
9:
30am-6pm (PST) Essential Functions 1.
Respond to customer email, Fax and telephone contacts promptly and courteously 2.
Inform customers of available products, pricing, shipping dates and additional information required 3.
Promote related products and advise customers of discounts and price breaks.
4.
Utilize a computer to enter orders, communicate with others and maintain appropriate records 5.
Receive and research customer complaints and order issues and present alternatives to supervision for problem resolution 6.
Confer with production, warehouse and/or shipping staff to expedite or trace missing or delayed shipments 7.
Work cooperatively with other staff and regularly communicate both orally and in writing with peers, management, and customers for the purposes of order processing and problem-solving 8.
Follows directions and perform duties within policy and procedural parameters 9.
Proofread work to identify and correct grammatical errors, omissions, order documentation inconsistencies and procedural errors 10.
Accurately type 35 wpm 11.
Speak, read, comprehend, and write English This job description is not intended to contain a comprehensive listing of duties, activities, or responsibilities that are required of this class.
Minimum Requirements:
To perform the duties of this position successfully, an individual must be able to perform each of the essential functions satisfactorily.
The following requirements are representative of the education, knowledge, skills and abilities required for this position.
Education A high school diploma or GED and/or a combination of education, training and experience that demonstrates possession of the knowledge, skills and abilities required to perform the essential functions of the position.
Experience 2 years of experience providing direct customer service, documenting orders and transactions utilizing a computer system and working effectively on a service team Some experience proofing own work and effectively resolving customer issues.
Knowledge, Skills, Abilities Thorough knowledge of high-level customer service principles and practices Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals Ability to follow oral instructions and read, comprehend, interpret and apply written policies and instructions to individual situations Possess a working knowledge and basic skills in the use of Microsoft Word, Excel, and Outlook and the ability to utilize automated order systems to document transactions Good oral and written communication skills to communicate with internal staff and customers and to prepare business correspondence and reports in English Ability to work under pressure and with shifting priorities Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Also, ability to regularly utilize estimating software and/or apply pricing formulas to specific orders.
Ability to accurately type 35 wpm Possess standard working knowledge and skills in the use of Microsoft Word, Excel, and Outlook and the demonstrated ability to utilize automated order systems to document orders and transactions Other Requirements Must pass a background investigation and drug test to the satisfaction of Superior Physical/Mental Requirements Physical Ability to walk and stand primarily in an office environment on even surfaces Ability to sit for extended periods of time Ability to lift files up to 15 pounds and reach above shoulder heights, below the waist to file documents or store materials throughout the workday Hearing acuity sufficient to interact with others in an office environment, participate in individual and group meetings and speak and hear on the telephone Ability to speak sufficiently to communicate orally with others in person, in meetings and on the telephone Manual dexterity and eye hand coordination sufficient to utilize keyboards, answer telephones and operate office equipment such as fax machines and copiers Visual acuity sufficient to read a computer screen and written materials for extended periods of time and to distinguish colors Mental Ability to learn, comprehend and apply instructions, policies and procedures to duties Ability to interact effectively with others Ability to perform basic arithmetic calculations, distinguish product sizes and dimensions and identify numerical errors Ability to spend extended periods of time speaking to customers on the telephone Ability to work in a fast paced, changing environment Ability to effectively work with others Environment This position generally functions in an office environment shared by others engaged in similar activities.
Occasionally, incumbents may be exposed to the manufacturing or warehouse areas of the business.
Job Type:
Full-time Pay:
$20.
00 - $24.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Work from home Compensation package:
Profit sharing Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Customer service:
3 years (Required) Language:
English (Required) Shift availability:
Day Shift (Required) Work Location:
Hybrid remote in Alpharetta, GA 30005.
Estimated Salary: $20 to $28 per hour based on qualifications.
, DBA Superior Superior Printing Inc.
, DBA Superior Alpharetta, GA Alpharetta, GA Full-time Full-time $20 - $24 an hour $20 - $24 an hour 2 days ago 2 days ago 2 days ago Customer Service Representative (CSR) Position Overview Customer Services Representatives (CSR) are responsible for responding to customer emails, sales calls, and written orders in a timely and professional manner.
CSR's accurately present Company products to customers and document transactions utilizing the Company's customer service computer system.
CSRs research and recommend resolutions to customer transaction problems and work as members of customer service teams to ensure that all orders are processed accurately and within policy parameters.
CSRs work under close supervision and within specific policy parameters.
CSR's receive daily direction and training from CSR Supervisor and report directly to a division manager.
CSRs may be assigned to 1) specific banks and sales representatives 2) Remote Deposit Capture (RDC) call centers; 3) a specialty product desk; or 4) serve as unit order proofreader.
Hours:
9:
30am-6pm (PST) Essential Functions 1.
Respond to customer email, Fax and telephone contacts promptly and courteously 2.
Inform customers of available products, pricing, shipping dates and additional information required 3.
Promote related products and advise customers of discounts and price breaks.
4.
Utilize a computer to enter orders, communicate with others and maintain appropriate records 5.
Receive and research customer complaints and order issues and present alternatives to supervision for problem resolution 6.
Confer with production, warehouse and/or shipping staff to expedite or trace missing or delayed shipments 7.
Work cooperatively with other staff and regularly communicate both orally and in writing with peers, management, and customers for the purposes of order processing and problem-solving 8.
Follows directions and perform duties within policy and procedural parameters 9.
Proofread work to identify and correct grammatical errors, omissions, order documentation inconsistencies and procedural errors 10.
Accurately type 35 wpm 11.
Speak, read, comprehend, and write English This job description is not intended to contain a comprehensive listing of duties, activities, or responsibilities that are required of this class.
Minimum Requirements:
To perform the duties of this position successfully, an individual must be able to perform each of the essential functions satisfactorily.
The following requirements are representative of the education, knowledge, skills and abilities required for this position.
Education A high school diploma or GED and/or a combination of education, training and experience that demonstrates possession of the knowledge, skills and abilities required to perform the essential functions of the position.
Experience 2 years of experience providing direct customer service, documenting orders and transactions utilizing a computer system and working effectively on a service team Some experience proofing own work and effectively resolving customer issues.
Knowledge, Skills, Abilities Thorough knowledge of high-level customer service principles and practices Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals Ability to follow oral instructions and read, comprehend, interpret and apply written policies and instructions to individual situations Possess a working knowledge and basic skills in the use of Microsoft Word, Excel, and Outlook and the ability to utilize automated order systems to document transactions Good oral and written communication skills to communicate with internal staff and customers and to prepare business correspondence and reports in English Ability to work under pressure and with shifting priorities Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Also, ability to regularly utilize estimating software and/or apply pricing formulas to specific orders.
Ability to accurately type 35 wpm Possess standard working knowledge and skills in the use of Microsoft Word, Excel, and Outlook and the demonstrated ability to utilize automated order systems to document orders and transactions Other Requirements Must pass a background investigation and drug test to the satisfaction of Superior Physical/Mental Requirements Physical Ability to walk and stand primarily in an office environment on even surfaces Ability to sit for extended periods of time Ability to lift files up to 15 pounds and reach above shoulder heights, below the waist to file documents or store materials throughout the workday Hearing acuity sufficient to interact with others in an office environment, participate in individual and group meetings and speak and hear on the telephone Ability to speak sufficiently to communicate orally with others in person, in meetings and on the telephone Manual dexterity and eye hand coordination sufficient to utilize keyboards, answer telephones and operate office equipment such as fax machines and copiers Visual acuity sufficient to read a computer screen and written materials for extended periods of time and to distinguish colors Mental Ability to learn, comprehend and apply instructions, policies and procedures to duties Ability to interact effectively with others Ability to perform basic arithmetic calculations, distinguish product sizes and dimensions and identify numerical errors Ability to spend extended periods of time speaking to customers on the telephone Ability to work in a fast paced, changing environment Ability to effectively work with others Environment This position generally functions in an office environment shared by others engaged in similar activities.
Occasionally, incumbents may be exposed to the manufacturing or warehouse areas of the business.
Job Type:
Full-time Pay:
$20.
00 - $24.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Work from home Compensation package:
Profit sharing Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Customer service:
3 years (Required) Language:
English (Required) Shift availability:
Day Shift (Required) Work Location:
Hybrid remote in Alpharetta, GA 30005.
Estimated Salary: $20 to $28 per hour based on qualifications.
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