Customer Service Representative
Chimney Solutions Chimney Solutions Alpharetta, GA Alpharetta, GA Full-time Full-time $18 - $20 an hour $18 - $20 an hour 17 hours ago 17 hours ago 17 hours ago Job
Summary:
The Customer Service Representative (CSR) is responsible for providing effective customer service for all customer by using knowledge of company products and services.
CSR's interact with customers to provide information and schedule appointments in response to questions, concerns, and complaints by phone and internet.
Responsibilities:
Manage large amounts of incoming calls Respond promptly to customer inquiries via email, text, phone call, and chat Greet customer warmly and ascertain problem or reason for calling Work with management to ensure proper customer service is being delivered Open and maintain customer records scheduling platform Use Scripts as needed Provide accurate, valid and complete information by using the right methods/tools Keep records of customer interaction, process customer accounts and file documents Data entry for customer accounts and information Handle customer complaints and provide appropriate solutions and alternatives within the time limits Follow communication procedures, guidelines and policies Maintain a high level of professionalism and establish a positive rapport with every caller Qualifications Knowledge Required:
Principles and processes for providing customer services.
(Assessment, quality standards, evaluation) Administrative and clerical procedures and systems including office procedures and terminology Computer and common office software (Excel, Word, Outlook) Proficiency in use of computers and typing skills General knowledge of office phone systems Principles Required:
Attention to Detail - job requires being careful about detail and thorough in completing work tasks Cooperation - requires being pleasant with others on the job and displaying a good-natured, cooperative attitude Integrity - requires being honest and ethical Dependability - requires being reliable, responsible, and dependable and fulfilling obligations Concern for Others - requires being sensitive to others' needs and feelings; being understanding and helpful.
Self-control - requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance - requires accepting criticism and dealing calmly and effectively with high stress situations Adaptability/Flexibility - requires being open to change (positive or negative) and to considerable variety in the workplace Social Orientation - requires preferring to work with others rather than alone, and being personally connect with others on the job Achievement/Effort - requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks Persistence - requires persistence in the face of obstacles Initiative - requires a willingness to take on responsibilities and challenges Innovation - requires creativity and alternative thinking to develop new ideas for and answers to work-related problems Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Work setting:
In-person Application Question(s):
We will only hire people who live within 30 minutes of 1155 McFarland 400 Drive, in Alpharetta Georgia.
Please do not apply if you are located more than 30 minutes away.
Do you understand?
Experience:
Customer service:
2 years (Required) Ability to Commute:
Alpharetta, GA 30004 (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Customer Service Representative (CSR) is responsible for providing effective customer service for all customer by using knowledge of company products and services.
CSR's interact with customers to provide information and schedule appointments in response to questions, concerns, and complaints by phone and internet.
Responsibilities:
Manage large amounts of incoming calls Respond promptly to customer inquiries via email, text, phone call, and chat Greet customer warmly and ascertain problem or reason for calling Work with management to ensure proper customer service is being delivered Open and maintain customer records scheduling platform Use Scripts as needed Provide accurate, valid and complete information by using the right methods/tools Keep records of customer interaction, process customer accounts and file documents Data entry for customer accounts and information Handle customer complaints and provide appropriate solutions and alternatives within the time limits Follow communication procedures, guidelines and policies Maintain a high level of professionalism and establish a positive rapport with every caller Qualifications Knowledge Required:
Principles and processes for providing customer services.
(Assessment, quality standards, evaluation) Administrative and clerical procedures and systems including office procedures and terminology Computer and common office software (Excel, Word, Outlook) Proficiency in use of computers and typing skills General knowledge of office phone systems Principles Required:
Attention to Detail - job requires being careful about detail and thorough in completing work tasks Cooperation - requires being pleasant with others on the job and displaying a good-natured, cooperative attitude Integrity - requires being honest and ethical Dependability - requires being reliable, responsible, and dependable and fulfilling obligations Concern for Others - requires being sensitive to others' needs and feelings; being understanding and helpful.
Self-control - requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance - requires accepting criticism and dealing calmly and effectively with high stress situations Adaptability/Flexibility - requires being open to change (positive or negative) and to considerable variety in the workplace Social Orientation - requires preferring to work with others rather than alone, and being personally connect with others on the job Achievement/Effort - requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks Persistence - requires persistence in the face of obstacles Initiative - requires a willingness to take on responsibilities and challenges Innovation - requires creativity and alternative thinking to develop new ideas for and answers to work-related problems Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Work setting:
In-person Application Question(s):
We will only hire people who live within 30 minutes of 1155 McFarland 400 Drive, in Alpharetta Georgia.
Please do not apply if you are located more than 30 minutes away.
Do you understand?
Experience:
Customer service:
2 years (Required) Ability to Commute:
Alpharetta, GA 30004 (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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