Entry Level Transportation EIT
Client Support Services (CSS) provides industry-leading operational support to Visas clients around the world.
With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services.
In addition to support client implementation of Visa products and services globally, CSS is also responsible for a host of critical services that support the broader Visa organization and clients, including:
Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.
The team also provides support for Visas DPS, CyberSource and Authorize.
net businesses.
Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant.
We are trusted partners to Visas clients, providing expertise to support and successfully grow their business.
Very few companies can offer its employees the global reach that Visa does.
Thats the power of Visas My everywhere a big brand with limitless possibilities.
Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.
Visa was recently recognized by Forbes as one of the Best Employers in the U.
S.
and Fortune magazine highlighted us as one of the Worlds Most Admired Companies.
Everything we do is driven by our leadership principles :
Lead by Example, Communicate Openly, Enable and Inspire, Excel with Partners, Act Decisively, and Collaborate.
? Job Description This position leads and is responsible for the coaching and development of a team of contact center managers and service representatives.
Employee engagement, coaching and development, data-driven decision making to optimize processes, enhancing client experience along with delivering efficiency metrics are must-have behaviors.
A successful manager consistently demonstrates an unrelenting focus on delivering and improving the Customer and Teammate experience.
World-class service towards engaging and supporting client objectives rounds-out the manager role.
SPECIFIC RESPONSIBILITIES WILL INCLUDE:
Deliver world-class customer service through monitoring and coaching teammates Best in Class Champion a world-class Employee and Customer experience Issue Resolution, Customer Centricity & Employee Engagement Core Skills and Competencies:
Focus on Issue Resolution, Technical Aptitude and Data-driven Decision Making interpret and synthesize data for problem solving.
Analyze contact center data and prepare reports Delivery of executive level communication and reporting to both internal and external customers Inspire employees to be passionate about their jobs, committed to the organization and to put discretionary effort into their work through leading by example, empowerment, defining roles/responsibilities and consistent communication Experience in leading Business Process Optimization leading to enhanced Client and People experience This role will be responsible for managing and developing leaders within the team Promote accountability and teamwork through your leadership and strong communications with all teams Delivery of service level, budget, coaching and documentation (overtime, handle time, etc.
) and other key metrics Partner with workforce planning teams to deliver around-the-clock support and ensure sufficient coverage Actively participate in hiring, onboarding, training and development of support and staff members Goal setting with peers to achieve business results develop monthly, quarterly and annual call center goals and action plans Partner across teams and departments for process improvement initiatives Strong collaboration with peers and team members leading projects and achievement of business goals Participate in and lead customer experience calibration sessions and team meetings to ensure flow of communication Demonstrate and model Visa behaviors Visa Leadership Principles Execute Leadership strategies and tactics to drive performance and achieve business results Compliance to Key Control, Timekeeping, Managing Sensitive Data, and other policies, including maintaining confidentiality in our secure environment.
Willing to Work On-site/Temporary Work from Home or Hybrid Schedule Sr.
Manager must remain in the position and schedule for at least 24 months.
Managers are expected to have flexible schedules as the business need may change.
TRAINING:
Full schedule availability is required.
Successfully complete a training program, including classroom instruction, computer-based lessons, instructor-led activities and on-the-job training.
Employees attending training are expected to meet Visas established standards for performance, attendance and conduct.
Position will be based in Miami, FL office location.
Entry Level Transportation EIT - ( BI 000DH4 ) Thriving communities.
Healthy cities.
A brighter future.
What we do is more than building roads, we work everyday to make the world better for everyone.
If you want to join a company invested in you and your success, join us as a Transportation Engineering Professional.
Based in Johns Creek, GA you will have the chance to work on exciting and engaging large-scale infrastructure projects and utilize your highway/roadway design expertise learned at school working on transportation related projects.
Youll work with the best Engineers and Project Managers in the business.
We want you to be empowered to deliver the boldest solutions for everyday living.
At Jacobs, were partnering across the globe to create the best project outcomes by maximizing the design, digital technology, and support capabilities of our Global Integrated Delivery (GID) teammates.
By joining Jacobs, youll commit to supporting and engaging with these teams, as we work to build a company like no other.
Bachelors degree in Civil Engineering Course work related to transportation Strong analytical, conceptual, and organizational skills.
3.
0 GPA Engineer in Training (EIT) or ability to obtain within 6 months.
1 year of previous design or intern experience.
Knowledge of and experience using CADD/Design software (Microstation/Inroads and AutoCAD/Civil 3D) Primary Location :
United States-Georgia-Johns Creek-US GA Johns Creek - Johns Creek OM Project Recommended Skills Analytical Business Process Improvement Business Processes Calibration Confidentiality Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services.
In addition to support client implementation of Visa products and services globally, CSS is also responsible for a host of critical services that support the broader Visa organization and clients, including:
Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.
The team also provides support for Visas DPS, CyberSource and Authorize.
net businesses.
Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant.
We are trusted partners to Visas clients, providing expertise to support and successfully grow their business.
Very few companies can offer its employees the global reach that Visa does.
Thats the power of Visas My everywhere a big brand with limitless possibilities.
Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.
Visa was recently recognized by Forbes as one of the Best Employers in the U.
S.
and Fortune magazine highlighted us as one of the Worlds Most Admired Companies.
Everything we do is driven by our leadership principles :
Lead by Example, Communicate Openly, Enable and Inspire, Excel with Partners, Act Decisively, and Collaborate.
? Job Description This position leads and is responsible for the coaching and development of a team of contact center managers and service representatives.
Employee engagement, coaching and development, data-driven decision making to optimize processes, enhancing client experience along with delivering efficiency metrics are must-have behaviors.
A successful manager consistently demonstrates an unrelenting focus on delivering and improving the Customer and Teammate experience.
World-class service towards engaging and supporting client objectives rounds-out the manager role.
SPECIFIC RESPONSIBILITIES WILL INCLUDE:
Deliver world-class customer service through monitoring and coaching teammates Best in Class Champion a world-class Employee and Customer experience Issue Resolution, Customer Centricity & Employee Engagement Core Skills and Competencies:
Focus on Issue Resolution, Technical Aptitude and Data-driven Decision Making interpret and synthesize data for problem solving.
Analyze contact center data and prepare reports Delivery of executive level communication and reporting to both internal and external customers Inspire employees to be passionate about their jobs, committed to the organization and to put discretionary effort into their work through leading by example, empowerment, defining roles/responsibilities and consistent communication Experience in leading Business Process Optimization leading to enhanced Client and People experience This role will be responsible for managing and developing leaders within the team Promote accountability and teamwork through your leadership and strong communications with all teams Delivery of service level, budget, coaching and documentation (overtime, handle time, etc.
) and other key metrics Partner with workforce planning teams to deliver around-the-clock support and ensure sufficient coverage Actively participate in hiring, onboarding, training and development of support and staff members Goal setting with peers to achieve business results develop monthly, quarterly and annual call center goals and action plans Partner across teams and departments for process improvement initiatives Strong collaboration with peers and team members leading projects and achievement of business goals Participate in and lead customer experience calibration sessions and team meetings to ensure flow of communication Demonstrate and model Visa behaviors Visa Leadership Principles Execute Leadership strategies and tactics to drive performance and achieve business results Compliance to Key Control, Timekeeping, Managing Sensitive Data, and other policies, including maintaining confidentiality in our secure environment.
Willing to Work On-site/Temporary Work from Home or Hybrid Schedule Sr.
Manager must remain in the position and schedule for at least 24 months.
Managers are expected to have flexible schedules as the business need may change.
TRAINING:
Full schedule availability is required.
Successfully complete a training program, including classroom instruction, computer-based lessons, instructor-led activities and on-the-job training.
Employees attending training are expected to meet Visas established standards for performance, attendance and conduct.
Position will be based in Miami, FL office location.
Entry Level Transportation EIT - ( BI 000DH4 ) Thriving communities.
Healthy cities.
A brighter future.
What we do is more than building roads, we work everyday to make the world better for everyone.
If you want to join a company invested in you and your success, join us as a Transportation Engineering Professional.
Based in Johns Creek, GA you will have the chance to work on exciting and engaging large-scale infrastructure projects and utilize your highway/roadway design expertise learned at school working on transportation related projects.
Youll work with the best Engineers and Project Managers in the business.
We want you to be empowered to deliver the boldest solutions for everyday living.
At Jacobs, were partnering across the globe to create the best project outcomes by maximizing the design, digital technology, and support capabilities of our Global Integrated Delivery (GID) teammates.
By joining Jacobs, youll commit to supporting and engaging with these teams, as we work to build a company like no other.
Bachelors degree in Civil Engineering Course work related to transportation Strong analytical, conceptual, and organizational skills.
3.
0 GPA Engineer in Training (EIT) or ability to obtain within 6 months.
1 year of previous design or intern experience.
Knowledge of and experience using CADD/Design software (Microstation/Inroads and AutoCAD/Civil 3D) Primary Location :
United States-Georgia-Johns Creek-US GA Johns Creek - Johns Creek OM Project Recommended Skills Analytical Business Process Improvement Business Processes Calibration Confidentiality Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
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