Development Support Engineer

Company Name:
Development Support Engineer Development Support Engineer Skills: Primarily Windows (some Linux), VB Scripting, XML, HTTP protocol and regular expressions, VMWare, supporting enterprise software environment Summary The Development Support Engineer works directly with clients, professional
and development and serves as the primary point-person for technical issues relating to our client's products. The Development Support Engineer handles client technical support issues; recommends and participates in the ongoing improvement of products; creates and delivers product customizations; and manages cross-functional technical issues to closure. The Development Support Engineer also administers the testing lab environments. The candidate is confident to achieve success while working within a growing software-based small business. Responsibilities- Development Support (approximately 60% of time): - Develop and test technical product customizations for individual customer requirements. Manage delivery of final modifications from initial testing to customer acceptance. - Work with cross-functional leaders to identify process issues, and develop and improve processes for technical support issues. - Test reported product defects, escalate defects or support issues, diagnose root cause, and escalate to appropriate personnel. - Advise and guide the services team on resolutions and timelines for reported technical issues and product defect fixes. - Advise and educate services personnel on new best practices and proper configuration to achieve an optimal implementation. - Recommend and advocate for product enhancements based on client interactions and analysis/evaluation of client needs. - Customer Support (approximately 25% of time): - Serve as primary point-person within technical support and client technical issues. - QA Contributor (approximately 15% of time): - Participate in the testing of new product releases, service packs, and break/fix patches. - Administer the technical lab environment, on premise and IaaS environments. Qualifications- Strong customer service; ability to handle support issues with tact and diplomacy. - Hands-on experience with network devices, network architecture, and Firewall management. - Practical experience with all aspects of enterprise application suites (such as networks, database configuration, server configuration, web server optimization, load balancing hardware, SQL tuning, security configuration, etc.). - Windows server knowledge and experience, primarily focused on web based technology including browsers. - SQL Server, Oracle, and Linux server knowledge and experience. - Understanding of XML, HTTP protocol and regular expressions. - Practical experience with VMware ESXi and related products (vSphere, vMotion, vSphere Storage, vSphere Operations Manager, etc.). - Windows administration- Web services knowledge, including ability to work with clients' technical teams to configure Windows and Linux Servers. - A self -starter with strong ability to handle and identify priorities for multiple projects at the same time. - Candidate is comfortable interacting with clients in matrixed/complex organizations - Candidate is a strong communicator (both speaking and listening), and possesses strong verbal/written communication skills. - Strong knowledge of application architectures. - Education: Bachelor's, preferably a technical degree with MCSE, VCP, or equivalent certifications. - Previous work experience: A minimum of 3 years' experience as a Technical Support Engineer and/or a Systems Administrator dealing with external clients. - A minimum of 3 years' experience in Windows based programming development of packaged commercial software. - Software solutions support preferred. - Experience with Enterprise Content Management (ECM) applications a plus. Benefits Competitive base bonus, full health benefits package, 401K plan, flex time and telecommuting options MYK62683JR

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