Senior Application Support Analyst

Company Name:
PDS Technical Services
Title: Senior Application Support Analyst
Location: GA-Alpharetta
Other Locations:
PDS Tech is seeking a Senior Business / Systems Analyst for an open position.
-Provide level 1 troubleshooting for IVR & CTI application related issues.
-24x7 IVR & CTI application production support.
-On-Call rotation primary/secondary support once in 3 to 4 weeks.
-Troubleshoot application flows and customer interactions in the system.
-Development of front end GUI using Java, Jsp, JSF
- Provide technical expertise in the planning, administration and operation of a large, multi-platform and highly networked computing environment.
-Work on trouble tickets on a daily basis, analyzing the issue raised by Customers.
-Monitor the performance of system hardware, network, and applications on daily basis.
-Perform code deployments and support production validations on a weekly basis.
- Work on Infrastructure support projects, documentation and enhance existing processes.
- Work with vendor on IVR & CTI platform related issues / enhancements.
- Support Lab environment and troubleshoot issues raised by Development / Quality Analysts.
- Work on designing solutions and setups for new infrastructure support projects.
- Reporting on performance and application stats.
Required qualifications:
-Bachelors Degree in Computer Science or equivalent
-Effective and strong communication skills required for representation on Crises bridges.
-Hands on telephony/telecom knowledge with good prior work experience.
-Good command on PLSQL, Perl, and Shell Script.
-Strong knowledge of SQL/Oracle
-Good command of Unix Solaris (or any other version)
-Good network troubleshooting skills.
-Superior analytical and problem resolution skills.
-Effective communication skills.
-Strong Troubleshooting skills
Additional Skills (nice to have):
- -SIP, CVP, Cisco ICM/Cisco CTI OS/GeoTel
-SQL query construction and optimization, stored procedures and build complex queries.
-Good knowledge of WebSphere and Java.
- Good Presentation skills.
- Work with composure and urgency during while under pressure.
This position may require you to submit to and pass a drug test and/or background check.
If this is a hands-on position, you may also be required to pass a safety and productivity examination.
PDS Tech, Inc. will comply with all applicable federal and state laws governing the use of such background checks and drug tests
PDS Tech, Inc. is proud to be an Equal Opportunity Employer - Minorities/Female/Disabled/Veteran (EOE M/F/D/V)
Founded in 1977, PDS Tech, Inc. is one of the nation''s premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
Health insurance
Paid holidays
Weekly payroll
Immediate 401(k) eligibility
Completion bonuses
Please note availability of benefits may vary by position.
PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand.
$$$ PDS pays for referrals! $$$
We pay thousands each month in referral bonuses!Contact a recruiter for details.Help Desk / Support

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