Cinema Account Manager I

Company Name:
Position Type:
Cinema Account Manager I

Location: Alpharetta, GA

About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 450 million transactions daily across the financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 26,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR encourages investors to visit its web site which is updated regularly with financial and other important information about NCR.

The Cinema Division is looking for an exceptional individual with a few years of experience working with clients that is early in their career that can grow and develop within the team. The Account Manager role in the Cinema Division directly owns a select group of clients and is involved with all aspects both internally and externally of their interaction with NCR. The Account Manager is a multifaceted role that combines account management, sales, and sales operations. It includes responsibilities around client management, billing, order entry, analysis, project management related to technical implementations, revenue forecasting and some inside sales. The role entails on the job the training as you go and get exposed to different clients and projects. It requires a self-driven and highly motivated person to keep up with fast paced environment.

o Own relationship with a select group of clients.
o Communicate with clients via email and phone regarding all aspects of client interaction with NCR including sales, escalations from support, implementation projects, finances, and overall relationship building.
o Maintain ongoing issues and project lists to drive results for clients with cross functional development & consulting teams and within external client teams.
o Assist in management of technical client implementation projects including statement of work creation, adherence to project timelines, success criteria definition, and other aspects as needed.
o Assist in identifying, driving, tracking, and forecasting ongoing sales & revenue opportunities with existing clients for recognition purposes.
o Create quotes and submit orders for hardware, software, services, and expenses.
o Participate in revenue collection and dispute analysis with the finance team.
o Work with manufacturing teams on logistics coordination for orders and new site installs.

o Setup and maintain data related customers, sites, and other account information. o Client catalog and price list maintenance.
o Research of unreturned hardware with the field services or manufacturing teams
o Maintain accurateness of internal tracking systems for client hardware and software solutions.
o Review monthly client support and maintenance bills for accuracy.
o Assist in contract and addendum process.
o Collaborate with support team members to analyze helpdesk trends and communicate results internally and externally as appropriate.
o Manage daily, weekly and monthly client reporting as necessary and identify ways to improve product satisfaction for the client by driving requests with development organization.

4 year Bachelor's Degree - Required
3 years of experience working with clients in a client/account management role - Preferred Financial Acumen
Strong communication skills, oral and written
Strong analytical skills
Ability to handle and prioritize high volume workload with detail and organization

Project Management experience Point of Sale or IT industry experience preferred, but not required Excellent knowledge of office programs and web tools

EEO Statement
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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