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Associate Implementation Specialist

Company Name:
ADP
## Job Responsibilities:(Description)
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Service Excellence is a core value at ADP. In our Small Business Services (SBS) division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the US. Did you know that nearly 100% of our small business clients are not only satisfied with ADP''s services but would recommend ADP to someone else? How would that kind of success impact your Career and make you feel every day?
The Associate Implementation Specialist acts as the first point of contact to new small business clients (after receipt of a complete Sales Order) as they transition to ADP. Manages the implementation process to multiple system platforms and manages the relationship with multiple clients simultaneously from the completion of the sale until the client is successfully transitioned to the Teledata and Client Service teams. Ensures an accurate and complete order set up including balanced Full Level Tax. Trains and prepares the client to process payroll. Works effectively to set proper expectations to achieve total client satisfaction and contribute to first year client retention. Complexity of setups and volume of orders assigned will vary with experience.
KEY RESPONSIBILITIES:
Receives sales order and reviews for completeness and accuracy. Makes welcome call to the client for the purpose of establishing a relationship; conducting sales order review and verification of features/pricing; setting and reinforcing expectations of the implementation and full level tax requirements and process; performing analysis of clients' payroll and tax requirements and confirming payroll processing schedule. Works with the client to collect all outstanding data necessary to begin the set up. Communicates with Sales regarding potential no starts and/or bundle changes.
Inputs client data into all relevant systems within prescribed timelines. Continually updates notes in Start Assist and Clarify to track order progress. Manages the client through the Full Level Tax set-up process, if applicable. Upon completion of set up, performs a Quality Review of the profile and set up package to verify accuracy prior to review with client.
Reviews and confirms set-up package (employee information, processing scheduling, bank account information, etc) with client to ensure understanding, confirm accuracy and ensure initial client satisfaction. Provides necessary training to client (including a 1st PC login for RUN PC clients) to ensure that they are prepared to process payroll.
Continues to provide service to client through the approved number of error free payroll processing cycles. Researches and resolves all issues, runs necessary adjustments if applicable and ensures all features have started prior to turnover. Briefs client on upcoming NPS satisfaction survey after the processing of the first payroll.
Prepares for the client's transition to Teledata, if applicable and Client Services by updating all necessary systems and templates. Notifies client and sends letter to provide new contact information. Works through internal processes to ensure successful turnover.
Partners with Sales, Client Services, Teledata and other functional groups to deliver the best possible overall client experience. Proactively follows up with client to increase satisfaction, improve retention and ensure an understanding of product feature and utilization.
Keeps up-to-date and proficient on payroll, tax and legal regulations and new product enhancements and changes via training, documentation, etc.
Other related duties as assigned.
## Experience, Skills, Academic
Bachelor's Degree; Major or concentration: Accounting, Math, Business Administration or related.
Previous experience working with clients in a fast paced, highly complex, deadline oriented service environment. Prior payroll knowledge and/or experience highly desirable.
Prior internal ADP experience and knowledge preferred. FPC, CPP, PHR certification(s) highly desirable.
Ability to communicate effectively by speaking, listening, and writing.
Ability to build effective client relationships and demonstrate urgency when responding to client requests.
Effective interpersonal skills and a demonstrated ability to work in a team environment, build effective relationships, and set proper expectations.
Effective analytical/problem solving skills.
Ability to work under the pressure of time constraints and to prioritize issues. Must have strong organizational skills and be adaptable when priorities shift. Ability to consistently deliver quality service under the pressure of volume variance.
Exceptional follow up skills.
Ability to consistently follow processes and procedures.
Demonstrated proficiency in navigation of PC applications (Excel, Word, Outlook, etc.) and knowledge of PC terminology. Ability to become proficient and utilize RUN payroll systems including Clarify, AS400, SPOE, Start Assist, FTS, EPOPS and other various systems and applications.
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World''s Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
With a history of industry leading financial growth, ADP is well-positioned for long-term growth and profitability. Given our global reach and scope of products and services, ADP is a place where you can grow your career while making a lasting impact in a results-orientated, dynamic and collaborative environment.ADP is committed to investing in our associates'' career development and professional growth. In fact, we have been repeatedly recognized by Training magazine''s "Training Top 125" list. To find out more about ADP, please visit our website at . (NASDAQ: ADP).
ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.
Requisition #: 77868
Job Title: Associate Implementation Specialist
Country: United States
State: Georgia
City: Alpharetta
Employment Status: Full Time
Job Category: Implementation
Area of Interest: Product Implementation
Locations: United States, Alpharetta, GA

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