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ATT Customer Service Representative I

Position Type:
Full-time
Type:
Call Center
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?
A job with AT&T as a Customer Service Representative provides you with exactly that! Take advantage of our paid training and wide range of career possibilities.
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
May be required to work in one or multiple queues/skill sets over various customer contact channels
Responsible for improving customer retention through programs and service provided to the customer
Utilizes mechanized systems to initiate and complete service orders and handle customer requests
Continually maintain working knowledge of all company products, services and promotions
Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
Will sell and provision wireless services, products, features, equipment and accessories
May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
PHYSICAL REQUIREMENTS:
No physical requirements
Required Qualifications:
6 months experience operating a computer in Windows based environment
Availability to work a flexible schedule which includes all hours of call center operation
TESTS:
Applicants will be expected to pass any assessment associated with the position.
TRAINING:
Classroom training
On-the-job training
On-line training
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
One year customer service work experience preferred. Excellent communication and computer skills.
Apply today at
http://att.jobs/CallCerritos

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