Order Management Specialist

Company Name:
Job Description:
The Order Management Specialist provides top tier customer service to their assigned accounts through proactive management of orders from receipt through delivery, and by partnering with cross-functional team members and stakeholders to ensure best in class results.
Responsibilities include:
Provide top tier customer service to ensure customer satisfaction.
Manage orders in a timely and accurate manner adhering to RAD compliance (Requested Arrival Date).
Partner with team and other functions to identify ways to improve efficiency of the order to cash (OTC) process.
Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively reduce deductions.
Drive and deliver process improvements to help grow the business and increase overall company probability.
Cultivate and maintain positive relationships with customer and internal stakeholders.
Participate in special projects (Ex: Fixed bracket pricing/TL Utilization).
Initiate and maintain regular dialogue with stakeholders (Ex: Sales, Manufacturing, Inventory Deployment, Distribution Operations) to resolve and prevent issues and to enhance mutual understanding of process
Contribute to CSC best practices manual.
Key Responsibilities:
Process customer orders within 48 hours of receipt
Communicate Service Issues to Internal and External Stakeholders on a timely basis
Actively deliver assigned metrics and drive out waste for customer portfolio
Prepare and participate in team and customer meetings
Navigation and research in SAP, customer's system (where required), 3rd party systems (where required), and Excel
Years and Type of Experience:
2+ years customer service or related experience, ideally in a CPG company
Working knowledge of the supply chain and order management process
Working knowledge of Windows, Excel and Word
Excellent written and verbal communication
Skills and Abilities:
Strong interpersonal skills
Strong time management, organizational, and prioritization skills
Ability to adjust quickly to new processes and procedures
Ability to work and make decisions independently in a fast paced environment
Ability to proactively identify and resolve problems
Team player who helps create, facilitate and encourage a results-focused and motivating team environment
Experience in SAP is optional, but preferred
Education Level/Degree:
Bachelor's Degree preferred but not required.
If you are unable to fill out the online application due to a disability, please call our main number, or email , and ask for an HR representative to assist you.
The Clorox Company and its subsidiaries is an EEO/AA/Protected Veteran/Disabled/LGBT employer.
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