Support Lead

Company Name:
The Centrics Group
We are searching for an exceptional individual to join an innovative team of software experts. He/she will act as the customer escalation point for all software application feature/function & performance-related issues and provide leadership for crisis management. This includes working with front-end, server and back-office applications as well as customer specific integration software. He/she will work directly with our client's customers by phone and through remote access. He/she will identify the problem and the critical significance of circumstantial information, assess areas of an application on which to focus isolation and duplication efforts, test hypothesis, then formulate a solution.
Strong Windows networking and Hardware trouble shooting skills
Understands Client Server Model of Computing
Strong communication skills, both written and verbal
Ability to maintain a cooperative relationship with engineering development, other colleagues, and customers in a 24x7 environment
Minimum 3 years customer-facing experience such as, phone-based technical support in an application/customer support environment with Bachelor or Master degree (preferred in a discipline related to the product technology usually computer engineering or computer science)
Minimum 3 years basic Windows 2003/2008, XP/Vista operating systems experience
Experience troubleshooting SQL databases
Experience troubleshooting Windows Internet Information Services (IIS)
Experience troubleshooting software written in compiled programming languages (C/C++/C#)
Experience reviewing Windows event logs
Experience using command line syntax for diagnostics and configuration

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