Hotel Front Desk Clerk












                                                       Tracie Mason


1023 Holcomb


Alpharetta Ga.


252-203-2245


yesyoucantracie@gmail.com



















Objectives


10+ years of continued professional work experience specializing in customer service hospitality and production. Strong background utilizing supervisory team lead skills and the ability to work independently. A true team player with  exceptional ability to multi task and motivate a team.




Education


Philadelphia, PA High School Diploma  Roxborough High School - Graduated 1986


MTI Business School Philadelphia, PA Certificate in Data Entry. 1988




Experience


Collections & Customer Service Account Rep. (June 2011- April 2014)


Iqor Holdings  Charleston, SC




  • notify customers of delinquent accounts by telephone




  • initiate appropriate proceedings or service disconnections




  • receive and process customer payments




  • Up-sell products and service & transfer customer calls to appropriate staff




  • Identify, research, and resolve customer issues providing world class customer service




  • Provide on the job training for new employees




Agent Mentor




  • Point of contact on call center floor for new agents




  • Work with call center management staff to develop and facilitate motivational activities




  • Provide assistance in developing cross departmental training materials as required




  • Coordinate on site client training and refresher courses with managers






Lead Manufacturing Associate/Champion Trainer/Recruiter  (December 1999- May 2008)


Qimonda Sandston, VA




  • coordinate shift production goals and perform audits




  • ensure all company safety policies are adhered to




  • Work closely with engineers setting up and completing designed experiments collecting data inspections/dispositions and performing characterizations




  • Good communication skills both written and oral able to follow verbal and written work instructions




  • work in a clean room for extended periods of 12-hour shifts in a fast paced environment




  • navigate through directories/folders using MS office applications




  • work independently and with a large team of technicians




  • Company Certified trained in Time Management/Group Dynamics Career Planning/Development Team Building and Safety






PSD 2 (September 1996- October 1999)


Suntrust Bank Richmond, VA




  • Preparation, verification and packaging of outgoing checks to various Federal Reserve banks




  • Key in customer account information




  • Process customer request




  • Sort and manage important documents




  • Use multiple computer systems to complete daily tasks




  • Complete large volumes of work daily








  • References available upon request









 

  • ID#: 102779
  • Location: Alpharetta, GA , 30022

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