10+ years of continued professional work experience specializing in customer service hospitality and production. Strong background utilizing supervisory team lead skills and the ability to work independently. A true team player with exceptional ability to multi task and motivate a team.
Philadelphia, PA High School DiplomaRoxborough High School - Graduated 1986
MTI Business School Philadelphia, PA Certificate in Data Entry. 1988
Collections & Customer Service Account Rep. (June 2011- April 2014)
Iqor Holdings Charleston, SC
notify customers of delinquent accounts by telephone
initiate appropriate proceedings or service disconnections
receive and process customer payments
Up-sell products and service & transfer customer calls to appropriate staff
Identify, research, and resolve customer issues providing world class customer service
Provide on the job training for new employees
Point of contact on call center floor for new agents
Work with call center management staff to develop and facilitate motivational activities
Provide assistance in developing cross departmental training materials as required
Coordinate on site client training and refresher courses with managers
Lead Manufacturing Associate/Champion Trainer/Recruiter (December 1999- May 2008)
Qimonda Sandston, VA
coordinate shift production goals and perform audits
ensure all company safety policies are adhered to
Work closely with engineers setting up and completing designed experiments collecting data inspections/dispositions and performing characterizations
Good communication skills both written and oral able to follow verbal and written work instructions
work in a clean room for extended periods of 12-hour shifts in a fast paced environment
navigate through directories/folders using MS office applications
work independently and with a large team of technicians
Company Certified trained in Time Management/Group Dynamics Career Planning/Development Team Building and Safety
PSD 2 (September 1996- October 1999)
Suntrust Bank Richmond, VA
Preparation, verification and packaging of outgoing checks to various Federal Reserve banks
Key in customer account information
Process customer request
Sort and manage important documents
Use multiple computer systems to complete daily tasks
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