Hotel Front Desk Clerk

                                                       Tracie Mason

1023 Holcomb

Alpharetta Ga.



10+ years of continued professional work experience specializing in customer service hospitality and production. Strong background utilizing supervisory team lead skills and the ability to work independently. A true team player with  exceptional ability to multi task and motivate a team.


Philadelphia, PA High School Diploma  Roxborough High School - Graduated 1986

MTI Business School Philadelphia, PA Certificate in Data Entry. 1988


Collections & Customer Service Account Rep. (June 2011- April 2014)

Iqor Holdings  Charleston, SC

  • notify customers of delinquent accounts by telephone

  • initiate appropriate proceedings or service disconnections

  • receive and process customer payments

  • Up-sell products and service & transfer customer calls to appropriate staff

  • Identify, research, and resolve customer issues providing world class customer service

  • Provide on the job training for new employees

Agent Mentor

  • Point of contact on call center floor for new agents

  • Work with call center management staff to develop and facilitate motivational activities

  • Provide assistance in developing cross departmental training materials as required

  • Coordinate on site client training and refresher courses with managers

Lead Manufacturing Associate/Champion Trainer/Recruiter  (December 1999- May 2008)

Qimonda Sandston, VA

  • coordinate shift production goals and perform audits

  • ensure all company safety policies are adhered to

  • Work closely with engineers setting up and completing designed experiments collecting data inspections/dispositions and performing characterizations

  • Good communication skills both written and oral able to follow verbal and written work instructions

  • work in a clean room for extended periods of 12-hour shifts in a fast paced environment

  • navigate through directories/folders using MS office applications

  • work independently and with a large team of technicians

  • Company Certified trained in Time Management/Group Dynamics Career Planning/Development Team Building and Safety

PSD 2 (September 1996- October 1999)

Suntrust Bank Richmond, VA

  • Preparation, verification and packaging of outgoing checks to various Federal Reserve banks

  • Key in customer account information

  • Process customer request

  • Sort and manage important documents

  • Use multiple computer systems to complete daily tasks

  • Complete large volumes of work daily

  • References available upon request


  • ID#: 102779
  • Location: Alpharetta, GA , 30022

Don't Be Fooled

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