116 Deerfield Point, Alpharetta, GA 30004 (770) 882 6708
It is the objective of this resume to couple my experiences and expertise with a career opportunity that will allow me to continually grow in a challenging, yet rewarding, position.
April 2012 – Present, Alpharetta, GA
In a B2B Supplier Enablement support role, I manage an extensive multi-million dollar portfolio of client accounts. I am charged with the responsibility of educating clients on a payment solution that is designed to enhance their accounts receivables and relationships with Buyers.
•I ensure and maintain the integrity of the AMEX brand through a professional work ethic and outstanding customer service abilities
•Meet required time frames for initial contact and follow-up with merchants
January 2004 – Present, Atlanta, GA
ONE Atlanta / PERSONA Magazine is the only small business publication in the Atlanta area that focuses on the positive strides of the local entrepreneur. PERSONA is here to assist smaller businesses as they create a greater visibility, realize the importance of their own brand recognition, and impact the economic undertone of a growing metropolis.
March 2009 – April 2012, Norcross, GA
As part of the Consultative Customer Services Team, I created orientation materials and maintained dialogue with the 120.000 student population via our online portal and social media outlets. It was my duty to:
**Handle creation of video and web content that parallels and supports policy and procedure,
** Maximize SEO by using key tag language while corresponding with the students,
**Excellent written and verbal communication skills, the ability to work with all functional areas to understand technical and business implications, the ability to negotiate and build consensus across competing interests, excellent project management skills geared towards managing activities of resources that are not direct reports and excellent attention to detail.
January 2002 – November 2008, Atlanta GA
Proven sales executive with over 10 years experience in the banking, financial and mortgage industry, I continually exceeded personal sales goals of $4M annually. I have the ability to deliver business plan growth and income objectives; manage, coach and support branch employees on developing, managing and growing profitable customer relationships to support these efforts. I have successfully implemented and ensured that individual branches exceed established sales and revenue goals while keeping expenses minimized while managing and directing daily sales activities and ensure achievement of results for branch-based Insurance Sales and Mortgage Loans.
January 1999 – January 2002, Greensboro, NC
Working as a part of the HR Employee Engagement Team, I was tasked with creating ongoing and monthly programs for our 4,000 team members. Coordinated all senior leadership involvement and visibility, facilitated all center wide promotions, anniversary outings, Kids-At-Work, blood drives, fund raisers, promotional celebrations and more. Initiated programs anchored in employee satisfaction, training, retention and internal education. Received favorable surveys and impacted overall employee retention.
Editor / Publisher
January 1998 – January 2002, Fayetteville, NC
GFA Horizons Magazine was a unique, small business publication in the greater Fayetteville area that focused on the positive strides of small businesses that supported the military community and the city as a whole. Quickly growing to a monthly readership of over 75,000, this tabloid-turned-magazine was distributed throughout NC and assisted smaller businesses by increasing visibility, realizing the importance of their own brand recognition, and impacting the economic undertone of a growing metropolis.
January 1993 – January 1998, Fayetteville, NC
Managed Electronics and Jewelry Departments and Cash Lead Departments
Air Personality 91.9 FM
January 1991 – January 1995, Fayetteville, NC
I served as the leading air personality during the 10 PM - 3 AM drive-time and specialized in smooth R&B, jazz, and contemporary gospel. I proved instrumental in creating voice-overs for clientele and programming of auto-controlled programming throughout the day.
January 1986 – January 1994, 29 Palms, CA
Graduating at the top of my class for radar engineering, I maintained 15 'huts' of interconnected technical radar equipment and their continual upkeep. These 'huts" were often air lifted to different locations and constantly required rewiring, foundation manipulation, electronic monitoring and repair.
2009 – 2010
Bachelor of Science (BS), Electronics Engineering
1988 – 1991
Electronics Engineering, Radar Repair (MOS 5963)
1986 – 1988
** References available upon request.