Administrative Assistant

Portfolio Operations Associate - Housing Choice Voucher Program

INVITATION HOMES - Atlanta, GA - January 2013 to Present

Assist Portfolio Operations Director, Assistant Portfolio Manager and Maintenance Technicians with administrative and communication initiatives to maximize revenue, minimize expenses, maintain residentsatisfaction and achieve financial goals for homes within the community.Accounts Receivables

Post resident charges, HAP payments, consolidated receipts, late fees, legal fees andledger adjustments

Resolve escalated issues with residents in a satisfactory and timely manner Assistant Leasing Specialist with verification of rental applications complete credit and background screening,update results in Salesforce and Yardi accordinglyCompletion and submission of all forms relating to resident move-ins

Residency for Tenancy Approval orInspection Request form to appropriate Housing AuthorityCoordinate Move-In Orientation

Prepare lease documents, verify deposit/prorate, confirm utility transfer,schedule Housing Inspection and ensure move-in complete

Prepare Delinquency Notices, HOA Violations and Renewal Lease upon direction of Portfolio Ops Director

Establish appropriate relationship between Landlord and residentAssist with resident maintenance work order requests, completion and follow up

Adhere to Housing procedures and guidelines while maintaining company policies and standards with FairHousingAchieve day-to-day operational goals through effective time management and best practices

Assistant Client Services Coordinator (Part-Time)

REMAX GREATER ATLANTA - Marietta, GA - March 2010 to January 2013

Establish and maintain positive relationship with corporate clients, buyers and agents. Manage all REOproperties held by agent within each listing database (i.e. MLS, Equator)

Responsible for submitting offers and counter offers for each Georgia and Florida property on behalf of buyer,co-op agent and sellerPrepare and ensure accuracy of client, vendor and REO property files and databases

Complete BPO and monthly service reportsWork closely with corporate clients such as Bank of America, HUD, Wells Fargo and Fannie Mae to maintain continuity of communication between agent and client

Process all necessary documents/ tasks for each REO property such as listing extension, price reduction(s),HOA inquiries, invoices, Cash for keys and utility connect/disconnect

Update REO Agent vendor profiles with pertinent information such as licenses, service area(s), Insurancecertificates and education

Assisted in cultivating and maintaining relationships with clients, prospects and vendors

Respond to all inquiries with solutions and recommended suggestions on avoiding further discrepanciesProcess and distribute incoming/outgoing mail.

Assistant Contract & Closing Coordinator

TURNBERRY LTD - Aventura, FL - July 2005 to November 2008

Provide comprehensive administrative support to Director of Sales Administration, Closing Coordinator and other functional groups within the organization such as, Front Desk relief (60+ lines), ship packages, prepare closing gifts, mass mail outs

Answer and field calls, as well as, greet clients while maintaining the security level necessary to the business

Responded to all inquiries with solutions and recommended suggestions on avoiding further discrepanciesAssisted in cultivating, developing and withholding relationships with various Buyers, Brokers, and vendors

Evaluated and streamlined the reviewing procedures of Purchase Agreements to ensure accuracy andcompleteness in a timely manner

Processed and reconciled over $100m in Escrow deposits for the Eastern Developments

Prepared, compiledand managed filing systems and database, systemized closing & walk-thru schedule with Buyers/Agents

Responsible for payout of over $5m in Broker commission in coordination with accounting department

Acquired ability to balance team and individual tasks to ensure effectiveness and efficiency

  • ID#: 104950
  • Location: Alpharetta, GA , 30022

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!