Warehouse Stocker

ANTONY MBUGUA


 


18001 Lexington Farm Dr                                                                              404.732.2582


Alpharetta, 30004                                                                       toshnyake@gmail.com


 


 


CAREER OBJECTIVE: To obtain a position with relations to customer service, computer application and data entry


 


EDUCATION:                  


 


Nairobi University, Nairobi, KE


Bachelor of Science degree in Mathematics, 2006


 


 


WORK EXPERIENCE:


 


 


Amazon LLC, August 2015 – 11/15/2015



  • Customer Support

  • Billing Support

  • Assisted customers in placing orders online

  • Handled Customer issues


 


 


ABC Financial, April 2014 – 5/01/2015



  • Active Billing

  • Answering incoming calls from different clients

  • Assist customers on chat


 


Turbo Tax, Mar 2013 – 4/20/2015



  • Answer incoming calls from customers

  • Assisted customers on active chat

  • Handled customers issues on the app

  • Assisted customers file taxes


 


 


Higher One Bank, August 2014 – 3/22/2015


Atlanta, GA



  • Customer care

  • Answered incoming calls from clients

  • Assist customers on Active Chat


 


 


 


Active Network, February 2013 – June 2016


San Diego, CA



  • Customer care representative

  • Conducted sales appropriately by selling and offering sports packages to clients

  • Increased sales and revenue by reaching to all demographics

  • Billing


 


West at Home, September 2012 - Present


Omaha, NE



  • Answered incoming calls from clients

  • Assisted customers with billing, new customer setup, upgrades, technical support and

  • Informed customers of new plan services/ products available to them

  • Processed each call quickly and efficiently to the customers satisfaction


 


Amazon, May 2010 - September 2012


Kennesaw, GA



  • Data Entry

  • Assisted inbound associates by problem solving vendor errors, receiving errors and stow errors

  • Entered data and provided administrative support

  • Ensured the accuracy and relevancy of inventory

  • Highlighted any discrepancies to senior managers

  • Worked as a receiver for 6 months.

  • Assisted in the storage of fabric using an RF scanner


 


Ingenico Technologies, September 2009 – March 2010


Cumming, GA



  • Distribute parts to assemblers to ensure quality assurance.

  • Ensure and Maintain Inventory Control.

  • Ensure that parts are received and shipped out in a timely manner.

  • Repair credit card machine

  • Data entry


 


 


HONORS:



  • Principle Honor Roll recipient – Nairobi University

  • Rugby regional award- Nairobi University


 


SKILLS:



  • Good organization skills

  • Excellent customer service skills

  • Able to maintain a positive working relationship

  • Ability to lead and motivate team members

  • Excellent numeric, written and oral communications


 


Computer: Microsoft Word, Excel, PowerPoint, Internet Research   


 


REFERENCES: References supplied upon request


 

  • ID#: 109239
  • Location: Alpharetta, GA , 30004

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