Administrative Assistant

Conscientious and detail-oriented Administrative professional with experience in various operational support roles including Account Management, Accounts Payable / Receivable, Customer Service, Office Administration & Management. Excellent customer interaction and organizational skills. Extensive computer experience.

Microsoft Office: Word, Excel, Access, & PowerPoint; BAAN, ISS, Plexus, PeopleSoft,QuickBooks, JD Edwards, CRM / Siebel

02/2011-02/2016 Lennar Homes Roswell, GA

Office Administrator 07/2014 – 02/2016

Answer incoming calls and greet visitors

Performed IT Support for the Division; networking & setup

Processed all new associate paperwork & onboarding

Created a worksheet for all supplies reducing order processing by 25%

Reduced annual cleaning cost by $3K by scheduling/negotiating building maintenance

Arranged monthly luncheons and other events


Sales System Administrator 08/2012 – 07/2014

Implemented a tracking report that reduced contract exceptions 75%

Processed sales contracts into JD Edwards ensuring contract compliance

Processed home starts and buyer change orders into JD Edwards

Reported weekly sales into CRM System

Created options for new communities in CRM System


Accounts Payable Specialist 02/2011 – 08/2012

Supported all A/P function for division

Processed and coded vendor invoices and vendor check distribution

Processed weekly electronic payment releases against lien waivers


10/2003-02/2011 Higginbotham Design & Engineering Alpharetta, GA

Customer Service Manager

Managed five employees responsible for Accounts Receivable and Scheduling

Handled invoicing, collections, insurance compliance, customer advocacy and proposals

Assisted with new business development

Escalated delinquent accounts for action

Managed employee hiring and development

Collected over $300K from vendors during economic downturn


03/2002-04/2003 Radiant Systems Alpharetta, GA

Senior Client Administration Analyst

Handled billing for point of sale equipment manufacturer including processing of hardware invoices

Maintained monthly/quarterly software and hardware support billing

Improved efficiency in accounts receivable by handling collections and establishing a plan that decreased outstanding A/R resulting in an additional $100K collected


05/1994 – 02/2002 Nortel Networks Alpharetta, GA

Installation Process Specialist 1999 - 2002

Provided coordination, leadership and support of assigned field technicians on teams ranging from 10-50 employees

Developed a tool to aid placement of field technicians that maintained utilization to a target goal of 80%

Coordinated launch of new projects through team selection, establishing project structure and reporting guidelines


Order Manager 1997 - 1999

Managed customer order fulfillment throughout order management process from receipt of purchase order through final billing and collection

Managed and resolved accounts receivable issues that insured accurate delivery of customer product orders

Completed backlog of outstanding uncollected accounts allowing for the collection in excess of $2 million over three-month timeline


Senior Program Support Coordinator 1994 - 1997

Monitored project material flow and milestones to insure dates were met

Managed monthly receivables and construction-in-progress (CIP) reports

Organized warehouses and related requirements for facilities, staging areas and timely processing of related invoices that insured quality delivery of customer's product

Expedited and coordinated all critical material shortages to program management, material planning and purchasing to meet customer's requested delivery date


Secretarial Science of Office Administration, DeKalb College, Atlanta, GA

Certificate Business Computer Applications, Lanier Technical College, Cumming, GA

  • ID#: 111148
  • Location: Alpharetta, GA , 30004

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!