Administrative Assistant

Conscientious and detail-oriented Administrative professional with experience in various operational support roles including Account Management, Accounts Payable / Receivable, Customer Service, Office Administration & Management. Excellent customer interaction and organizational skills. Extensive computer experience.


Microsoft Office: Word, Excel, Access, & PowerPoint; BAAN, ISS, Plexus, PeopleSoft,QuickBooks, JD Edwards, CRM / Siebel


02/2011-02/2016 Lennar Homes Roswell, GA


Office Administrator 07/2014 – 02/2016


Answer incoming calls and greet visitors


Performed IT Support for the Division; networking & setup


Processed all new associate paperwork & onboarding


Created a worksheet for all supplies reducing order processing by 25%


Reduced annual cleaning cost by $3K by scheduling/negotiating building maintenance


Arranged monthly luncheons and other events


 


Sales System Administrator 08/2012 – 07/2014


Implemented a tracking report that reduced contract exceptions 75%


Processed sales contracts into JD Edwards ensuring contract compliance


Processed home starts and buyer change orders into JD Edwards


Reported weekly sales into CRM System


Created options for new communities in CRM System


 


Accounts Payable Specialist 02/2011 – 08/2012


Supported all A/P function for division


Processed and coded vendor invoices and vendor check distribution


Processed weekly electronic payment releases against lien waivers


 


10/2003-02/2011 Higginbotham Design & Engineering Alpharetta, GA


Customer Service Manager


Managed five employees responsible for Accounts Receivable and Scheduling


Handled invoicing, collections, insurance compliance, customer advocacy and proposals


Assisted with new business development


Escalated delinquent accounts for action


Managed employee hiring and development


Collected over $300K from vendors during economic downturn


 


03/2002-04/2003 Radiant Systems Alpharetta, GA


Senior Client Administration Analyst


Handled billing for point of sale equipment manufacturer including processing of hardware invoices


Maintained monthly/quarterly software and hardware support billing


Improved efficiency in accounts receivable by handling collections and establishing a plan that decreased outstanding A/R resulting in an additional $100K collected


 


05/1994 – 02/2002 Nortel Networks Alpharetta, GA


Installation Process Specialist 1999 - 2002


Provided coordination, leadership and support of assigned field technicians on teams ranging from 10-50 employees


Developed a tool to aid placement of field technicians that maintained utilization to a target goal of 80%


Coordinated launch of new projects through team selection, establishing project structure and reporting guidelines


 


Order Manager 1997 - 1999


Managed customer order fulfillment throughout order management process from receipt of purchase order through final billing and collection


Managed and resolved accounts receivable issues that insured accurate delivery of customer product orders


Completed backlog of outstanding uncollected accounts allowing for the collection in excess of $2 million over three-month timeline


 


Senior Program Support Coordinator 1994 - 1997


Monitored project material flow and milestones to insure dates were met


Managed monthly receivables and construction-in-progress (CIP) reports


Organized warehouses and related requirements for facilities, staging areas and timely processing of related invoices that insured quality delivery of customer's product


Expedited and coordinated all critical material shortages to program management, material planning and purchasing to meet customer's requested delivery date


 


Secretarial Science of Office Administration, DeKalb College, Atlanta, GA


Certificate Business Computer Applications, Lanier Technical College, Cumming, GA

  • ID#: 111148
  • Location: Alpharetta, GA , 30004

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