Administrative Assistant


Kristen Michelle Wilson

Alpharetta, GA     404.948.7552

Energetic team player and highly-qualified Customer Service Associate and Office Administrator with 13+ years' experience. Hard working creative problem solver who is ready for any challenge. Dedicated and focused associate who excels at prioritizing multiple duties simultaneously and following through to achieve goals. Outstanding organization, communication, and relationship building skills in order to obtain customer loyalty that guarantees future business.



Village Tavern - Alpharetta, GA - July 2016 to Present

Giving exceptional service through menu knowledge and customer service. Giving every guest an unforgettable dining experience is Village Taverns’ core objective. This objective cannot be met unless each associate is a team player and works well with others.


  • Greeting guests and explaining why Village Tavern offers the highest quality in dining

  • Relaying the feature and soup of the day

  • Menu knowledge

  • Upselling

  • Taking orders and entering them efficiently

  • Presetting the table for guests Helping guests with their departure

  • Side work

Customer Service Manager/Office Manager

MTA Marketing - September 2016 to Present

Selling B2B and cold calling requires patience and exceptional customer service abilities. It is necessary to have professional verbal and written communication skills in order to maintain long term customer relationships that guarantee future business and customer loyalty. Awarded sales leader of the month multiple separate times, and had the most customer compliments in a month.

  • Order Fulfillment

  • Marketing and SEO

  • Customer Service

  • Administrative duties

  • Design and layout

  • Sales

  • Accounts receivable and accounts payable

  • Office  Administrator/Sales Logistics

    Network Critical - March 2016 to September 2016

    Network Critical sold systems that provide network visibility, data access and optimization for network monitoring and security tools. I handled all of the organization of the product systems as well as shipments, testing and putting systems together. I worked with the Sales Manager to establish selling strategies and tactics that resulted in new account business generation through NetSuite.

    • Order Fulfillment

    • Product testing and setup

    • Organizing mail and sending them to appropriate sales team members

  • Teaching myself NetSuite

  • Customer Service

  • Travel arrangements

  • Coordinating Meetings

  • All Administrative duties

  • Bartender/Server/Manager/to-go specialist

    Chili’s Bar and Grill - June 2008 to February 2016

    My main role was making every guest feel like a regular by giving outstanding personalized service. Excelling at prioritizing multiple tasks simultaneously and following through was the key to being a successful server. I created regulars by standing out from the average server by always going the extra mile for every guest and getting to know the guests. My attention to detail helped me wow my guests by remembering their name, drink, and food order from their previous visit. Awarded team member with the highest Per Person Average (PPA) in October 2011, which displayed my overall upselling achievements.  

    • Taking orders and entering them efficiently

    • Upselling

    • Menu Knowledge

    • Handling upset customers

    • Making every guest feel like a regular

  • Handling large amount of cash

  • Side work

  • Practicing Responsible Alcohol Service

  • Making all alcoholic beverages


    Georgia Perimeter College

    Associates in Communications

    • Dean’s List

    Associates in Engineering

    • Dean’s List

    • Student of the semester:  I was awarded hardest working, most interactive, and student of the semester in my calculus 2 course.

    • Researcher (Astronomy and black holes/coding): I was in charge of fixing a broken code.  Once fixed my program took collected data from Georgia State's' astronomy database that included element readings from a particular black hole that we were studying. It then generated a detailed graph that covered any and all elements and the potency of each element that were present in the data. Next I analyzed each graphs to find higher potency levels of specific elements.

    Southern Polytechnic College

    Accepted to work on my Bachelors in Electrical Engineering.


    • Microsoft Office (10+ years)

    • Mathematics (10+ years)

    • Word Processing (4 years)

    • Customer Service (10+ years)

    • AutoCAD (2 years)

    • Data Entry (1 year)

    • Hiring (5 years)

    • Linux (1 year)

    • Management (6 years)

  • Receptionist (3 years)

  • Sales (10+ years)

  • Training (10+ years)

  • Customer Service Skills (10+ years)

  • Customer Relations (10+ years)

  • Billing (10+ years)

  • Documentation (2 years)

  • Event Planning (6 years)

  • Employee Relations (10 years)

    • Marketing (1 year)

    • Office Management (1 year)

    • Public Speaking (9 years)

    • Research (2 years)

    • Filing (10+ years)

    • Inventory Management (2 years)

    • Inventory Control (3 years)

    • QuickBooks (2 years)

    • Administrative assistant (6 years)

    References available upon request


    • ID#: 126448
    • Location: Alpharetta, GA , 30022

    Don't Be Fooled

    • When selling, do not put your home address in your ad.
    • To avoid scams, buy and sell with people you can meet locally, in person.
    • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
    • Never give out financial or private information like account numbers, PayPal login, or social security number.
    • If an offer sounds too good to be true, it is. Walk away!