Medical Records Clerk

Shilpa Sridhar



​ ​
​​ Email: shisri80@yahoo.com
Phone # 770-485-5801



Career Summary

3.5 years of total work experience.

➢ Worked as Billing Coordinator in one the reputed schools of Language.

➢ Strong writing, communication and client facing skills.

➢ Worked as Customer Care officer handling major banks like Citibank, JP Morgan Chase, Standard Chartered Bank and House Hold Auto Finance.

➢ Developed key decision making reports and charts using Microsoft Excel

➢ Over 2 years of experience in using Microsoft Office suite of applications for various reports and presentations.



Academics

➢ 3 years Bachelor Degree from reputed college in Bangalore, India

➢ Completed 2 year computer course from National Institute of Information Technology (GNIIT)



Skill Set


Microsoft Office

Excel 2000, 2003
Pivot Table/Chart
Macros
Various Data Modulation and Formatting

Word 2000, 2003
Power Point 2000, 2003

OS
Windows 2003, XP
Personal Skills
➢ Strong Analyzing and Communication/Writing Skills.

➢ Self motivated

➢ Team player





Work Experience:

December 2007 May 2008
Berlitz School of Languages, NJ, USA

Role: Billing Coordinator (Accounts receivables)
Department: Accounting
Responsibilities:

To create invoices (receipt) on monthly basis for students both national and international schools in LCMS.
To send out the invoices (receipt) to the consultants and to the credit card students to receive payments and it required direct communication with both the concerned student and consultant.
Make copies of every invoice (receipt) created and file them for any future reference.
Post the received payments through check/ credit card charges (made in website your pay.com) in the database (LCMS/CSBS) and run a manual report for any verification purposes.
To follow up on the payments which are due and also re-issue invoices if required.
Post the funds out to schools in the new database called CSBS.

Also worked with one of the account managers, to make required changes in the LCMS (updating name of consultant, student, address or name of entity) with permission of my team manager and keep team posted about the same.


April 2003 February 2005
Convergys India Private Limited, Bangalore, INDIA

Role: ​​Customer Care Office
Department: Operations
Responsibilities:

To attend customer calls and gather their confidential personal information to see if they qualify for the credit card limit.
Process the credit card applications and confirm the delivery of same.
To do balance transfers for the existing customers of JP Morgan Chase and help them add additional card holders.


Role:​Communication Coach
Department: Training
Responsibilities:

Monitored calls for close to 40 agents per week and gave them feedback on regular basis.
Call quality monitoring was based on the parameters required by clients.
Meetings with managers and team leads to improvise call quality and take necessary actions on regular basis.
Used Microsoft Excel Office application/Charts to make daily and weekly reports based on the information collected in the call quality monitoring.
Attend call calibrations twice a week with clients.


December 2001 December 2002
I-Seva Systems, Bangalore, India

Role:​Customer Care Officer
Department: Operations
Responsibilities:

To make calls for the pre-approved US customers and sell them Verizon mobiles.
To do call backs for those customers not reachable
To help customers set their cell phone over the phone.
Also monitored calls to check the authentication of information, given by both agents on behalf of bank and customers.


Thanks and Regards
Shilpa Sridhar
  • ID#: 130413
  • Location: Alpharetta, GA , 30004

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