Bank Customer Service Representative

       635 Sweet Gum Forest Lane
       Alpharetta, GA  30005
       Telephone 770-313-0504


• Over 7 years experience in EXCELLENT CUSTOMER SERVICE
• Skilled in processing orders, prioritizing work assignments and responding promptly to customer’s needs
• Provided product information and assisted customers
• Experience in sales, consultation and customer analysis
• B.S. Degree in Business Administration, marketing major


CONSTRUCT CONNECT, Norcross, GA                      2010 – Current
An information and data resource for architectural, engineering, and construction industries
• Partnering with architects and engineers who develop, construct and maintain projects in commercial, retail, multi-family and institutional construction.
• Maintaining established relationships with architects and engineers obtaining and sharing information on new projects, updating current projects and requesting bid documents.
• Researching new projects and contacting new sources to verify the information obtained.
• Assuring strict compliance with all company procedures and standards.
• Expeditiously resolved customer complaints by obtaining requested project information.

RITZ-WOLF CAMERA, INC., Atlanta, GA                                       2008- 2009                           
An imaging and photography retailer

• Provided information to customer’s on photography, imaging techniques and equipment
• Sold a variety of imaging equipment

J. SMITH LANIER & COMPANY, INC., Atlanta, GA                       2002 - 2008                                     
An insurance agency generating $10 million in revenue selling and servicing personal and commercial lines of insurance
• Obtained customer information in a call center, reported claims and verified coverage
• Coordinated 250 property and casualty claims a month, resulting in faster and more equitable settlements
• Investigated and negotiated coverage issues, thereby obtaining more coverage for the client and 11% higher settlements with their carriers
• Investigated coverage issues, conducted account reviews, monitored reserves and provided recommendations to clients



Bachelor of Science Degree in Business Administration, Marketing


Operating Systems:  Windows 7, Windows 8.1
Software: MS-Word, Outlook, Excel, and PowerPoint; Naples, Applied, Sagitta, Crimson









  • ID#: 134134
  • Location: Alpharetta, GA , 30005

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