Bank Customer Service Representative


KAREN F. HOOKS
       635 Sweet Gum Forest Lane
       Alpharetta, GA  30005
       Telephone 770-313-0504
       karen.hooks@comcast.net


  QUALIFICATIONS

• Over 7 years experience in EXCELLENT CUSTOMER SERVICE
• Skilled in processing orders, prioritizing work assignments and responding promptly to customer’s needs
• Provided product information and assisted customers
• Experience in sales, consultation and customer analysis
• B.S. Degree in Business Administration, marketing major


  PROFESSIONAL EXPERIENCE

CONSTRUCT CONNECT, Norcross, GA                      2010 – Current
An information and data resource for architectural, engineering, and construction industries
CUSTOMER SERVICE ASSOCIATE
• Partnering with architects and engineers who develop, construct and maintain projects in commercial, retail, multi-family and institutional construction.
• Maintaining established relationships with architects and engineers obtaining and sharing information on new projects, updating current projects and requesting bid documents.
• Researching new projects and contacting new sources to verify the information obtained.
• Assuring strict compliance with all company procedures and standards.
• Expeditiously resolved customer complaints by obtaining requested project information.


RITZ-WOLF CAMERA, INC., Atlanta, GA                                       2008- 2009                           
An imaging and photography retailer


CUSTOMER SERVICE/SALES ASSOCIATE
• Provided information to customer’s on photography, imaging techniques and equipment
• Sold a variety of imaging equipment


J. SMITH LANIER & COMPANY, INC., Atlanta, GA                       2002 - 2008                                     
An insurance agency generating $10 million in revenue selling and servicing personal and commercial lines of insurance
CLAIMS ANALYST
• Obtained customer information in a call center, reported claims and verified coverage
• Coordinated 250 property and casualty claims a month, resulting in faster and more equitable settlements
• Investigated and negotiated coverage issues, thereby obtaining more coverage for the client and 11% higher settlements with their carriers
• Investigated coverage issues, conducted account reviews, monitored reserves and provided recommendations to clients

                 

 EDUCATION

UNIVERSITY OF DAYTON, Dayton, OH
Bachelor of Science Degree in Business Administration, Marketing


 COMPUTER SKILLS

Operating Systems:  Windows 7, Windows 8.1
Software: MS-Word, Outlook, Excel, and PowerPoint; Naples, Applied, Sagitta, Crimson




 


 


 




 


 


 


 


 



  • ID#: 134134
  • Location: Alpharetta, GA , 30005

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