Customer Service Agent/Guest Services Agent
DEIRDRE COLETTE THOMAS
13124 Fasherstone Dr · Milton, Ga 30004 · (404)838-9503 Deirdre.Thomas@yahoo.com
SUMMARY OF QUALIFICATIONS
An accomplished and dedicated Customer Service Professional with expertise in data entry, sales, invoicing, payroll, money management, inventory control, independent contracting, leadership and management positions. Known as a self starting, detail-oriented, organized team player skilled in problem resolution and project management. Able to work effectively in a fast-paced and changing environment. A track record of success in leadership roles with the ability to train and motivate staff to exceed departmental goals. Excellent verbal and written communication skills. Able to type 50wpm.
Target Superstore#T2431 Milton, Ga 30004
Team member grocery dept./Cashier
Helping with food instock, freshness, and guest satisfaction. Merchandising items that are placed on sale in our weekly ads. Working with vendors to help give them what they need to display their products. My main focus is creating wow moments with our guests by going above and beyond. This may include helping a mother shop who may have her hands full with a cranky baby, helping someone who is disabled who may not be able to reach items on the shelves or just simply recognizing someone who may have their arms full and may need a basket or cart to take their items to the checkout. I look to create these moments each day.
The Shoe Department #1073 Stockbridge, Ga 30281 2012-2013
Keyholder/Assistant Manager responsible for entering payroll into our system, meeting sales goals, inventory control, merchandising, customer service, markdowns, transfers, taking monies to the bank, keeping a neat and clean store. Displaying excellent customer service by listening to what our customers need and finding the product or something close to it. At times, I go to other stores to pick up merchandise that the customer may need to make them happy and to gain loyalty from the customer and the sale for the company. This creates relationship beyond what is expected and wows the customer.
Family Christian Stores #278 Woodstock, GA 30189 2010-2012
Senior Sales Associate responsible for day-to-day operations with 9+ associates. Product placement, customer sales, invoicing, money management, inventory control, payroll, associate relations. Excellent customer service skills. Many times I would go to one of our other stores for product if there were a deadline involved for our customer. This built loyalty to our store and made our customers extremely satisfied.
Family Christian Stores #167 Jonesboro, GA 30236 2006 - 2009
General Manager responsible for day-to-day operations with 10+ associates. Responsible for vendor purchases, product placement, customer sales, invoicing, money management, inventory control, payroll, associate relations. Increased store sales by 3% in my first year in the store. I would do what was needed to satisfy our customers and to keep them coming back. (ie. picking up product for customers when there was a fast approaching deadline involved or if the customer were unable to go to one of our other stores because of the distance involved or their age and they could not wait for a special order)
American Kidney Services Norcross, Georgia 2003 – 2006
Customer Service Representative responsible for calling clients and scheduling product pick up.
Mystery Shoppers/Product Demonstration Atlanta Georgia 2002 to present
Evaluate individual stores based on criteria set by the parent company.
ACS State & Local Solutions Atlanta, Georgia 2000 – 2002
Customer Service Representative responsible for data entry of child support payments.
Holiday Inn Atlanta, Georgia 1999 – 2000
Guest Services Specialist responsible for reservations, answering phones, checking in guests, establishing and balancing folios daily for up to 180 guests. Ran daily accounting report to ensure guest’s method of payment would satisfy hotel invoice. Directed housekeeping and maintenance personnel to facilitate a clean and safe environment and worked with outside vendors to secure services for guests.
Labor Ready East Point, Georgia 1998-1999
Sales Manager responsible for presentations and securing new contracts from various companies and staffing them with up to 50 temporary employees. Responsible for site visitations to ensure staff is performing necessary duties. Responsible for weekly payroll for temporary staff.
Checkers Atlanta, Georgia 1996 – 1998
General Manager responsible for the day-to-day operations of one store with 20 associates. Responsible for vendor purchases, customer sales, invoicing, money management, inventory control, payroll, associate relations. Increased store sales by 2% annually.
Westfield High School Spring, Texas 1989
Graduated and received my diploma.
United States Army Fort Hood, Texas 1989 – 1992
Unit Supply Specialist (Honorable Discharge)
Received, inspected, inventoried, loaded, unloaded, stored, delivered and turned in organization and installation supplies and equipment for 6 companies and 2 detachments. Operated unit level computers. Prepared all unit/organizational supply documents. Maintained automated supply system for accounting of organizational and installation supplies and equipment. Performed inventory and financial management procedures, including ordering, receiving and storing supplies. Located and cataloged stock. Performed quality control inspections.
Atlanta City Church Fairburn, GA 30213 2000-2007
Nursery school team member. Offered Team Leader Position in 2005. I teach the lesson, lead in praise and worship.
Once a quarter we go to the homeless shelter in Atlanta. We minister, counsel and feed approximately 500 people.
Singing, reading, writing songs and poetry.
AWARDS & HONORS
Mu Alpha Theta High School
Honorable Discharge & Marksman U.S. Army
Various Sales Awards Family Christian Stores
Employee of the Month Award (5 times) Super-Target