Ashley Isaksen 560 Windstone Trail, Alpharetta, Georgia 30004 (321)507-5190 | _________________________________________________________________________ Objective Obtaining a receptionist position in customer service where extensive knowledge and skills in customer service and administration will be tested and broadened Core Competencies • A customer service professional having 10 years of experience in restaurant and hospitality operations • Experience in providing customer support in a high-volume restaurant environment • Selling and Marketing Principles • Excellent Communication Skills • Dedication to Customer Satisfaction • Knowledge of multi-line phone systems • Ability to Multi-Task • Meticulous attention to detail • Builds Strong Relationships • Moderate experience in administrative duties • Attentive listener with required creativity to solve problems • Moderate knowledge of computers • Knowledge in MS Excel, MS Word, MS Office • Great Interpersonal and Soft-Skills • Ability to learn and acquire new knowledge and skills at an advanced pace Professional Experience Chili's Bar & Grill - Four Various Locatons - Duluth, Georgia most recent (2010 - Present) Customer Service Representative (server) • Advertise, market, and recommend menu items to ensure customer satisfaction • Communicate product knowledge to customers facilitating decision-making • Create a welcoming and clean environment to guests, providing a pleasurable dining experience • Train and supervise new employees on mission and goals to enhance customer satisfaction • Assist managers in daily operation, dealing with customer complaints creating alternative solutions and problem-solving according to their needs Hooters of America, Inc - Melbourne, Florida (2009 - 2010) Hooters Girl Representative • Provided excellent patron experiences through phenomenal customer service, evidenced by high number of regular guests requesting to sit in my section • Consistently exceeded sales goals by effectively managing sections and multi-tasking • Maintained highest liquor and alcohol sales amongst a staff of 35 co-workers • Actively participated in establishment promotionals, such as car shows, car washes, swimsuit competitions, UFC Fight Nights, and trivia nights La Placita Restaurant - Melbourne, Florida (2007 - 2009) Fine Dining Customer Service Representative (server) • Assured the highest standards of service and quality • Managed guest relations and answered questions about menu and beverage selections • Employed sales techniques and provided culinary education to peers and guests • Generated top sales in wine from the restaurant by providing education and food-pairing selections • Single-handling of a 52 cover dining room with minimal supervision • Ensured compliance with regulations regarding services, sanitation, and accommodations Carrabba's Italian Grill - Palm Bay, Florida (2005 - 2007) Hostess and Carside Carryout Specialist • Maintained an inviting entrance area and warmly and professionally greeted all guests in a timely manner • Serve the first point of all customer contact on the phone or in person • Scheduled reservations and expertly managed large customer crowds • Effectively communicated with both guests and management • Assisted and maintained a clean and safe workspace • Promoted special events through creative decorations, designs, and setup • Designed and distributed highly effective marketing materials • Proficient in using a multi-line phone system • Demonstrated knowledge of daily specials • Acquired Admin and Book-Keeping experience Education and Training • Eastern Florida State College, Palm Bay, Florida, Business Studies, 2006 o Communications and Algebra Mathematics Courses • Palm Bay High School, Melbourne, Florida Top 20% in Class, GPA 3.35, Diploma Awarded 2005 o Culinary and Journalism Major o Experience running a culinary catering business, marketing, advertising and promotions o Newspaper and Yearbook Committee, Assistant Business Manager o Manager, HS Soccer Team and School Mascot for 2 Years Professional References available upon request. Ashley Isaksen ​

  • ID#: 83214
  • Location: Alpharetta, GA , 30004

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