Patient Services Rep, Customer Service


Seeking a customer service, administrative, or medical related position with extensive experience, as well as excellent communications skills, superior leadership abilities. A record of success in all previous positions will be of value

Skills Summary  

â—†   MS Word, Excel, Access, Act, Outlook, TCL, Synergy, Medisoft, QSI, Dental Vision,Metavance,Macess,Sharepoint,EBD,NPF

â—†    Switchboard over 15 incoming lines, over 400        extensions

â—†    Data Entry, 10 key, Type 60wpm

â—†    Appointment Scheduling

â—†       Sales                             

â—†   Call Center                  


â—†   Medical/Dental Terminology

â—†   HIPPA Certified

â—†   Medicare/Medicaid

â—†   ICD-9 Coding

â—†   CPT Coding

â—†   ADA Coding

â—†   Credentialing





    â—†   Professional                           


â—†    SME(special matter expert)     

â—†    Commitment Team

â—†    Training

â—†   Supervisor Que


Professional Experience  

Customer service/problem solving

â—†         Interact with customers/patients to provide information products and services

â—†         Effectively handle and diffuse difficult customer issues, concerns and questions about dental and medical

              insurance plans, medical/dental claims, policies, appointments, etc…. with professionalism and standards.                           

â—†         Retain and up-date customer records using company’s databases, systems and resources.

â—†         Assist Bank and Credit Union departments with account billing issues as needed.

â—†         Continually enhance professional growth, knowledge of departmental and company products, policies and           changes through Integrity Ed modules, internal resources, and company’s website.    


Data entry representative

â—†         Key 10,000+ kpsh

â—†         Process Employee information, database management.

â—†         Process customer/insured information in company’s database.

â—†         Credit Card and Check Processing


Healthcare/ Dental CSR

â—†         Medical/Dental Terminology, Medical/Dental Law Ethics, Medicare/Medicaid

â—†         Appointment Scheduling/Schedules, reschedules, and/or verifies patient appointments and information.

â—†         Medisoft Software

â—†         ICD-9 Coding

â—†         CPT Coding

â—†         ADA Coding

â—†         Wellstar Health Systems

â—†         Westcare Health Systems

â—†         Medical/Dental Insurance


Employment History:  

 DELTA DENTAL - Alpharetta, GA

Customer Service/Patient-Provider Representative, 2011 to Present



Patient Services Representative, 2010 to 2011



Customer Service/ Insurance/Annuities, 2009 to 2010


AEGON DMS. - Atlanta, GA.
Customer Service Analyst/Claims, 2008-2009




Everest Institute - Atlanta, Ga.
Medical Billing and Coding Diploma, 2007 GPA: 3.5


  • ID#: 88166
  • Location: Alpharetta, GA , 30023

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